FAQ - Common Support Questions

FAQ

Common Support Questions

When I try to upload my design, I’m getting an error message. What can I do?

If you receive an error message, receive an upload failed message, or if your file times out; definitely be sure to check your file type, size of the file and the resolution of your design. Typically if a design cannot be used, MerchYEAH will show you a message with more information regarding why the file cannot be accepted.

MerchYEAH accepts both .png and .psd (Adobe Photoshop) files. Your designs must be at least 1000px x 1000px and no larger that 20MB. If your design in an unsupported file type like a jpeg or .jpg or if you file is too large or too small; you will definitely receive a “Upload Failed” message.

Can I upload designs and create items from my phone or tablet?

While you can launch from mobile devices, we definitely recommend using a laptop or desktop when launching to take advantage of the precision and clarity of a large screen.

I’m on the last step of the creation process and the loader just keeps spinning and nothing appears to be happening. What can I do?

The final step of the item creation process can take several moments and even a few minutes to complete. There is definitely a lot of magic going on behind the scenes to finalize the product. Please be patient, but should the process take more than 1-2 minutes, please let us know.